TERMS OF SALES

1. GENERAL

The general terms and conditions of online sale below will govern the parties’ reports in connection with the sale of Dalila Chennafi Biocosmetics brand products to the customer.

The customer declares to have read and accepted the rights and obligations related thereto.

Customers guarantee that they are fully entitled to use the credit card and that this credit card gives access to sufficient funds for all costs resulting from possible online purchases on the site dalilacbiocosmetics.com

It is expressly stated that the online purchase service of the site dalilacbiocosmetics.com is exclusively intended for the private use of individuals. The purchase of merchandise for commercial / professional purposes is strictly prohibited.

2.MODALITY AND ORDER PROCESS

After having chosen the nature, the capacity and the quantity of desired product (s), the customer can continue the order process by accessing the “basket”. The “basket” summarizes the nature and quantity of purchases that the customer is about to make.

The customer, who will continue the ordering process within the basket, will be able to see the shipping costs and the total price of the transaction that the customer will have to pay.

The customer who can always at this stage put an end to the purchase transaction, will be asked to identify and if necessary to correct, any error made in the data entry and / or in the choice of products.

To be able to confirm his order and thus validate it, the customer will have to declare to have taken knowledge and to accept fully and without reserve all of the present general conditions of sale and use.

The customer will irrevocably confirm and validate his order by confirming his choice of payment. The “double click” associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

Dalila Chennafi Biocosmetics will confirm the taking into account of the order in the following hours by email to the address given by the customer. The information contained in this confirmation will be written in the French language.

3. PRICE

The rates listed next to each product offered for sale are expressed in Canadian Dollars, excluding taxes. These rates do not include the amount of transportation costs. The customer will be able to take note of the transport costs and the total price which he will have to carry out while continuing the procedure of order during the consultation of his basket.

Dalila Chennafi Biocosmetics reserves the right to change prices at any time but agrees to apply the current rates that have been indicated to the customer at the time of order.

4. TERMS OF PAYMENT AND SECURITY

Payment terms

Payment processing and credit card number entry are managed by Stripe. The information is sent securely by SSL encryption. Dalilacbiocosmetics.com does not store credit card numbers, expiration dates and / or CVV2 numbers.

Encryption of Bank Coordinates

In order to benefit from total security, customers’ credit card details are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. No banking information concerning the customer will transit via the website dalilacbiocosmetics.com. Payment by credit card is perfectly secure. Payment is made directly to the bank. Dalila Chennafi Biocosmetics has no access to these details and does not keep them on its servers. These coordinates will be asked again to the customer with each new transaction on our site.

Anti Fraud Checks

Any order presenting an anomaly may lead Dalila Chennafi Biocosmetics to ask the customer for the necessary supporting documents to release the order especially in the case where the delivery and billing addresses differ.

These requests are made by email.

Payment default

Dalila Chennafi Biocosmetics reserves the right to refuse to make a delivery or to honor an order from a customer who has not totally or partially paid a previous order or with whom a payment dispute is being administered. .

5. RESPONSIBILITIES

Dalila Chennafi Biocosmetics can not be held responsible for the non-fulfillment of the contract concluded, due to the occurrence of an event of force majeure and in particular in case of total or partial strike of the postal services and disasters caused by floods or fires.

The choice and purchase of a product or service are under the sole responsibility of the customer. The total or partial impossibility to use the products due to incompatibility of the equipment or the commission of an error on the part of the customer in the choice of the nature of the product, its capacity, can not give rise to any compensation, reimbursement or liability of Dalila Chennafi Biocosmetics, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of retraction envisaged under article 6.

In case of non-delivery of an order or part of order, the customer has 30 days maximum (from the date of departure of our warehouses) to come forward. Beyond this deadline, we will not accept any claim.

6. CONFIDENTIALITY OF INFORMATION – RIGHT OF ACCESS, MODIFICATION, CORRECTION AND DELETION OF CUSTOMER DATA

Dalila Chennafi Biocosmetics undertakes not to disclose to third parties the information provided by customers on the site. This information will only be used strictly by Dalila Chennafi Biocosmetics in order to promote the Dalila Chennafi Biocosmetics brands and to inform customers about promotional operations, news and events concerning both brands.

Following the first order, the customer may receive information (“Newsletter”) relating to Dalila Chennafi Biocosmetics products and / or events.

The customer can then modify his choices by clicking on the link at the bottom of each Newsletter by clicking on the link “unsubscribe”.

7. EXTERNAL LINKS

The Services may provide or third parties may include links to other websites or other Internet sources. To the extent that dalilacbiocosmetics.com can not control these sites and these external sources, you acknowledge that dalilacbiocosmetics.com can not bear any responsibility for the content, advertisements, products, services or any other material available on or from these sites or external sources.

8. JURISDICTION

These terms and the relationship between dalilacbiocosmetics.com and the users will be subject to the laws of the province of Quebec.

9. GUARANTEES

YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON THE BASIS OF A SERVICE “AS IS” AND ACCESSIBLE ACCORDING TO ITS AVAILABILITY. DALILA CHENNAFI BIOCOSMETIQUE AND ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS MAKE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES RELATING TO THE QUALITY AND COMPATIBILITY OF THE SERVICE FOR A PARTICULAR PURPOSE, AND TO THE EXPRESS OR IMPLIED WARRANTY, NO VIOLATION OF THE RULES OF USE OF THE SERVICE BY ITS USERS. DALILA CHENNAFI BIOCOSMETIQUE DOES NOT WARRANT THAT (i) THE SERVICE WILL MEET YOUR EXPECTATIONS PERFECTLY (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE (iii) THE RESULTS THAT MAY BE OBTAINED BY USING THE SERVICE WILL BE ACCURATE AND RELIABLE (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU ON THE SERVICE WILL BE AT THE HIGHER OF YOUR EXPECTATIONS, AND (v) THAT THE DEFECTS IN THE SOFTWARE USED, IF ANY, EXIST, WILL BE THE SUBJECT OF A CORRECTION. ALL MATERIALS DOWNLOADED OR OBTAINED IN ANY OTHER MANNER WHEN USING THE SERVICE AT YOUR OWN RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM YOUR COMPUTER OR ANY LOSS OF DATA IN CONNECTION WITH THE DOWNLOADING OF THIS MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DALILA CHENNAFI BIOCOSMETIQUE WHEN USING THE SERVICE IS CAPABLE OF CREATING ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.

10. LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT DALILA CHENNAFI BIOCOSMETIQUE OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGE RESULTING FROM (i) ERRORS OR INACCURACIES IN THE CONTENT OF THE SERVICES, ( ii) PERSONAL LOSS OR DAMAGE OF ANY NATURE ARISING OUT OF YOUR USE OF THE SERVICES, (iii) UNAUTHORIZED ACCESS OR USE OF OUR SERVERS AND PERSONAL INFORMATION WITHIN IT, (iv) ANY INTERRUPTION, CESSATION OF TRANSMISSION OR PROBLEM OPERATING SERVICES, (V) ANY COMPUTER VIRUSES, OR SIMILAR, WHICH COULD BE TRANSMITTED TO OR BY SERVICES BY ANY THIRD PARTY, (VI) ANY ERRORS OR OMISSIONS IN ANY KIND CONTENT, (VII) CONTENT SUBMITTED BY USERS OR THE DEFAMATORY, THREATENING OR ILLEGAL CONDUCT OF ANY THIRD PARTY, (VIII) YOUR USE OR INABILITY TO USE ANY PORTION OF SERVICES OR FOR ANY LOSS OR DAMAGE OF ANY KIND (INCLUDING YOUR DATA) CONTRACTED FOLLOWING YOUR USE OF THE SERVICES, IS NOT IMPORTED BY THE WARRANTY OR CONTRACT, AND EVEN IF DALILA CHENNAFI BIOCOSMETIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY REGULATIONS IN FORCE.

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